Putting Clients at the Centre of the BIM Journey
08/12/2021
There is understandable frustration within the AEC industry regarding the slow adoption of BIM-delivered projects. While architects and building services engineers increasingly recognise the value of accurate models and collaborative processes, clients often see BIM as an added layer of complexity or expense.
We believe that unlocking the full value of BIM depends on one simple principle: placing the client at the centre of the BIM journey. As experts in the design, engineering, and construction of pharmaceutical, life sciences, and healthcare environments, we recognise that BIM is more than just creating a more efficient construction process. It involves supporting the entire asset lifecycle, from initial design to long-term operation.
To achieve this, we begin by comprehensively understanding the client’s objectives across operational, commercial, and strategic dimensions. BIM helps deliver smarter, more sustainable buildings that are easier and more cost-effective to operate. However, the business case only becomes convincing when the benefits align with the client’s core value drivers.
By collaborating from the earliest stages of a project, including the development of Exchange of Information Requirements (EIRs) and User Requirement Specifications (URS), we can customise our BIM approach to meet each client’s specific needs. This integration allows us to embed BIM into our methods and our clients’ workflows, ensuring transparency, accountability, and measurable results at every stage.
Our investment in developing a client-focused BIM strategy is already yielding results. By aligning digital delivery with our clients’ long-term asset management objectives, we’re supporting the adoption of tools like digital twinning and real-time data integration, helping clients to visualise, manage, and optimise their assets more effectively.
With ISO 1960 BIM accreditation, we continue to optimise our internal design, engineering, and construction processes, enabling us to deliver high-quality, precise information across projects. As our strategy develops, so will our capacity to generate even greater operational value.
Our focus remains clear: shaping our BIM capabilities around the needs of our clients to support smarter, more sustainable, and more efficient facilities now and into the future.



























